Luxury Chauffeurs Club

Privacy Policy

Introduction to Our Privacy Practices

At Luxury Chauffeurs Club, we are committed to protecting the privacy of our clients and ensuring the highest level of data security. As a responsible data controller, we follow strict guidelines to process, store, and protect your personal data transparently and securely.

By using our services, you acknowledge and consent to the data handling practices described in this policy.

Data Handling by Luxury Chauffeurs Club

  • Our Role: We act as the data controller for the personal information shared with us through phone calls, emails, online interactions, and service usage.
  • Legal Framework: We operate under UK data protection laws, ensuring compliance with the Data Protection Act 2018 and GDPR (General Data Protection Regulation).
  • How We Collect Data: We collect information directly from users through website interactions, account applications, bookings, and customer inquiries.

Personal Information We Collect

We collect and process the following types of personal data:

  • Account Information: Name, gender, contact details, date of birth (if applicable), and other details provided when signing up or booking a service.
  • Service Usage Information: Data related to the timing, frequency, and nature of service use.
  • Communication Data: Content and metadata of interactions, including emails, SMS, or phone calls.
  • Payment & Transaction Details: Information necessary for processing payments, such as billing addresses and transaction records.
  • Technical Data: IP addresses, browser details, and cookies collected during website interactions.
  • Additional Voluntary Information: Any personal details provided at your discretion.

How We Use Your Personal Information

We process personal data for the following purposes:

  • Service Delivery: To facilitate bookings, provide chauffeur services, and ensure seamless transportation.
  • Business Administration: To manage operations, client relationships, and internal record-keeping.
  • Notifications & Communications: To send important service updates, confirmations, and responses to inquiries.
  • Marketing & Promotions: To inform clients about special offers, discounts, and company updates (with consent).
  • Security & Fraud Prevention: To safeguard client data and prevent unauthorized access or fraudulent activities.
  • Compliance & Legal Obligations: To meet regulatory requirements and enforce legal agreements.

Cookies & Tracking Technologies

Our website uses cookies and tracking technologies to enhance user experience and functionality:

  • Login Cookies: Store user preferences for a seamless browsing experience.
  • Session Cookies: Track interactions for website improvements.
  • Marketing Cookies: Analyze user behavior for personalized advertising (if applicable).

Users can adjust their cookie settings or disable cookies via their browser preferences.

Who We Share Your Data With

We do not sell or rent personal data. However, we may share it under specific circumstances:

  • Within Our Organization: With authorized personnel, including employees, advisors, and service providers.
  • Third-Party Service Providers: For payment processing, booking management, and technical support.
  • Legal & Regulatory Compliance: When required by law, court orders, or government authorities.
  • Business Transfers: In case of mergers, acquisitions, or company restructuring.

All third parties are required to handle data securely and in accordance with applicable laws.

Data Storage & Security Measures

We prioritize data protection by implementing robust security measures:

  • Encryption & Secure Storage: Personal data is stored on secure servers with encryption protocols.
  • Restricted Access: Only authorized personnel can access sensitive information.
  • Regular Security Audits: Our systems undergo periodic reviews to detect vulnerabilities.

Despite these precautions, no online data transmission is 100% secure; users should take precautions to protect their login credentials.

How Long We Retain Your Data

We retain personal data only for as long as necessary:

  • User Comments & Accounts: Stored indefinitely unless requested for deletion.
  • Transaction Records: Retained for tax and accounting purposes.
  • Legal Compliance: Data may be retained as required by UK law.

Once data is no longer needed, it is securely deleted.

Your Privacy Rights

You have the right to:

  • Access Your Data: Request a copy of the personal information we hold.
  • Correct Your Information: Update or modify inaccurate data.
  • Request Deletion: Ask us to remove your personal data (except when retention is required by law).
  • Restrict Processing: Limit how we use your data in certain situations.
  • Object to Marketing Communications: Opt out of receiving promotional messages.

To exercise these rights, contact us at Booking@luxurychauffeursclub.com

International Data Transfers

If personal data is transferred outside the UK or EEA (European Economic Area), we ensure strict compliance with GDPR and implement appropriate safeguards to protect your information.

Policy Updates & Contact Information

We may update this privacy policy to reflect legal changes or company updates. Any modifications will be communicated through our website or email notifications.

For questions, concerns, or to exercise your rights, please contact:
📧 Booking@luxurychauffeursclub.com

Luxury Chauffeurs Club is dedicated to maintaining the highest standards of data protection, transparency, and customer trust. Your privacy is our priority.